Frequently Asked Questions
1,How do i place an order,what about price?
A:send an inquiry to us or contact with online service, after receiving your inquiry we will reply you with prices and product details,or catalog with full prices.
2,Can I have my logo printed on the products and packing?
A:Totally acceptable, We have done OEM service for many years
3,I'm having a technical problem, how do I get help?
A:Please submit a ticket,email firstname.lastname@example.org,or call us at 0086-Wanling (20-8251 2743). We make every effort to respond or assist you in a timely fashion. Emails are usually answered within 24 hours or less during the business week.
4,How can I get a sample?
A:send an inquiry to us or contact with online service, samples will be sent to you after confirmed.
5,I'm not having problems with my audio items, but do have some questions. Can I still call or email for this?
A:No problem! Email your questions to email@example.com.
6,How long is my warranty, and what is covered?
7,What do I do if I need to send in a product for servicing?
A:Call 0086-Wanling (20-8251 2743) for an RMA number and send it in the original packaging to:Hitek Group Co., Limited,
Rm605, 6rd Floor, 3 Building, yimin technology park,No. 232,
Kezhu Avenue, Guangzhou, China
8,What if I don't have the original packaging?
A:Please contact us and we will be happy to send you original packaging at a very nominal fee. Products shipped in non-original packaging are frequently damaged. Better to be safe than sorry.
9,Who pays the shipping costs when I send an item to Hitek Group to be repaired?
A:You pay for the shipping to us for repairs, and we pay for the shipping back to you.
10,What if my product is damaged on the way to you?
A:Hitek Group is not liable for damages that may incur while an item is en route to us, so please purchase insurance when you ship.